Return & Refund Policy

Return and Refund Policy

14-Day Return Policy

We have a 14-day return policy, meaning you have 14 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition that you received it
  • Unworn or unused
  • With tags
  • In its original packaging

You will also need the receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at indiagifthub@gmail.com. Returns should be sent to:

120/52, Scheme Block-120, Mansarovar Jaipur, 302020 Jaipur Rajasthan, India

If your return is accepted, we will provide you with instructions on how and where to send your package. Please note that the cost of return shipping will be borne by the customer. Items sent back to us without first requesting a return will not be accepted.

For any return questions, you can always contact us at indiagifthub@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

For international orders where the shipping cost is too high, and the return is due to product quality issues, a full product cost refund can be issued without returning the product. The burden of proof for product quality issues will be on the customer.

Exceptions / Non-Returnable Items

Certain items cannot be returned, such as:

  • Perishable goods (e.g., food, flowers, plants)
  • Custom products (e.g., special orders, personalized items)
  • Personal care goods (e.g., beauty products)
  • Hazardous materials, flammable liquids, or gases

Please contact us if you have questions about your specific item.

Note: We do not accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason, and without a justification. As with our standard return policy, your item must be:

  • In the same condition that you received it
  • Unused or unworn
  • With tags
  • In its original packaging

You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return. If the refund is approved, it will be processed automatically on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at indiagifthub@gmail.com.